Privacy Statement

Information Notice about Personal Data
For residents in Europe, the Middle East, Africa and Russia registering for
Contact about Epson Sensing System

(For EEA residents: Given in compliance with Article 13 of the EU General Data Protection Regulation)

Edition 1.0 15 March 2018

Thank you for visiting Contact about Epson Sensing System Website (the "Site"). On the Site, you can ask questions about Epson Sensing System and we will answer (the Service). We ask you to enter personal information in order to provide the Service.

The personal information which Epson holds (and will hold in the future) about you is:

  • Information that you have provided (and may in the future provide) to Epson in connection with the Service (basic information about you and your inquiry).
  • Information about the application you are developing (or developed).
  • Information gathered from Epson's own systems about your use of the Service and about Epson's interactions with you. This includes information gathered through cookies* and other similar tools.

Epson does not require you to give any personal information to make use of the Service other than those items highlighted in bold within the list of the personal information which may be held by Epson (shown at the end of this notice).

The primary purpose for which Epson will use this information is to deliver the Service. The legal basis for Epson's processing of personal information for the Service is that it is necessary for the legitimate business interests of Epson. The basis for any additional information provided voluntarily is your consent. You have the right to withdraw that consent at any time. You can do this by request from this form.

An ancillary purpose is to enable Epson better to understand how customers use their devices in order to further develop and refine Epson's products and services. When used for this purpose the data is aggregated and anonymised. Epson is not seeking to track how you as an individual use the Service. The legal basis for this is that the information is necessary to enable Epson's legitimate business interests. If, in the future, Epson wishes to process your data for some other purpose it will first provide you with information about that other purpose. We will also notify you if other information in this notice changes.

"Epson" (the controller of the information) is :

Seiko Epson Corporation
MSM Business Project
281 Fujimi , Fujimi-machi, Suwa-gun, Nagano-ken, Japan

Epson's European representative is :

Epson Europe B.V.
Personal Data Administration
Azie Building, Atlas Arena,
Hoogoorddreef 5, 1101BA Amsterdam Zuid,
The Netherlands

Epson will not perform automated profiling.

Epson will hold your personal data while in contact with you. And, Epson will hold your personal data for one year after closing your case. After the time the data will be anonymised.

Epson uses third parties (within Japan and Canada) to perform some processing activities on its behalf. 'Processing' refers to anything Epson does with the information about you including gathering it, holding it, using it and disclosing it. Some or all of your personal data may be disclosed to them, but they are only permitted to use the disclosed data for the purposes for which Epson holds your data and in accordance with Epson's directions.

In addition to third party processors, Epson may disclose limited personal data about you (your name, contact details and registered products) to Epson group companies within Europe so that they are aware of who within their sales territories have purchased Epson Sensing System devices and are using the Service. However, they will not send any electronic marketing communications to you unless you have consented to this.

Epson is based, and operates the Service, in Japan. By entering information into the Service website you are transmitting your data to a country outside the EU. Epson will not transfer any of your data to any other country outside the EEA and Canada.

If you are an individual resident within the EEA, Epson is subject to the legal requirements contained in the EU GDPR. As a "data subject" you have statutory rights to request from Epson access to and rectification or erasure of personal data or restriction of processing concerning yourself or to object to processing as well as the right to data portability and the right to lodge a complaint with a supervisory authority.

Epson's European Data Protection Officer may be contacted by writing to "The EDPO, Epson Europe B.V. Azie Building, Atlas Arena, Hoogoorddreef 5, 1101BA Amsterdam Zuid, The Netherlands" or, using E-mail:

Details of the categories of Personal information provide by you which may be held by Epson. Those items highlighted in bold text must be given in order to use the Service:

Information you entered on the "Contact about Epson Sensing System":

  • Your Name
  • Name of Company (or Organization).
  • Country
  • Name of Department
  • Mail Address
  • Phone Number
  • Product
  • Application information
  • Inquiry

Epson also collect statistical information about your visits to or use of the Service. Epson uses logs, IP address, User-Agent header, First-party cookie and Session cookie.

* Cookies are data files that are placed on a device when it is used to visit a website. These cookies may be used for many purposes, including tracking user preferences and web pages visited while using the Service. You may disable cookies using your browser's preferences. However, some features of the Service may not function properly or may operate slowly if you disable the cookies. In addition, please be aware that if you choose to block cookies, some advertising preferences that are dependent on cookies may not be able to be respected.

In addition, Google Inc.'s Google Analytics is used to collect and analyse usage history etc. Google Analytics uses First Party Cookies to record information about your access. Please refer to Google Inc.'s privacy policy for the privacy policy of Google Analytics used by the Service:

By clicking on "Confirm" you are consenting to be bound by the Waiver of assurances when using the Epson Sensing System, Handling of personal information, and Policy on intellectual property handling when using the Epson Sensing System. If you do not agree to these terms and conditions, click on "Cancel".

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