Supply Chain CSR

Communication and Training

Communications with Suppliers

Annual Supplier Conference

In addition to its commitment to delivering quality products, Epson believes that maintaining human rights, labor standards, and environmental conservation throughout its entire supply chain is an important part of its corporate responsibility. Epson therefore considers all suppliers to be important business partners.

At an annual supplier conference, we explain our procurement policies. The conference is held in Japan where Epson's HQ and main development functions are located. And many of suppliers attend every time.

In 2021, the conference was held online due to Covid-19. Seiko Epson President Yasunori Ogawa introduced Epson's new corporate vision, "Epson 25 Renewed." The chief officers of the business divisions provided a general explanation of the business situation and strategies, and expressed their appreciation for the efforts of suppliers to maintain delivery schedules and reduce costs despite the challenging circumstances brought about by Covid and social changes. The executive officer in charge of environmental affairs and quality assurance presented Epson's updated environmental vision. He was followed by the executive officer in charge of procurement, who asked for the understanding and cooperation of suppliers in Epson's CSR business continuity plan initiatives.

Supplier Conference for CSR

At an annual socially responsible procurement supplier conference (held since 2016), we talk about CSR trends and our socially responsible procurement activities. We also ask our suppliers to engage with us in our efforts. Suppliers attend the conferences held at Epson manufacturing sites in Japan, China, and Indonesia.

At the conference, we ask suppliers to comply with our Sustainable Procurement Policy and the Epson Supplier Guidelines. We provide guidance for completing self-assessment questionnaires (SAQ) used to evaluate suppliers' CSR efforts and emergency response capabilities. We also ask suppliers to cooperation in conflict mineral surveys. Furthermore, due to the impact of natural disasters and infectious diseases on procurement and logistics in recent years, we remind suppliers of the importance of business continuity management.

  Area Total number of attended companies
Japan China Indonesia Others
FY2018 447 222 168 295 1,132
FY2019 510 58 193 63 824
FY2020 764 77 17 40 898

Whistleblowing System for Suppliers

Epson has established compliance hotlines as grievance mechanisms that suppliers can use to report or discuss violations or potential violations of legislative requirements and the Epson Group Supplier Guideline. These compliance hotlines are being used to further promote ethical corporate conduct.

Suppliers can use the hotlines to report:

  • real or suspected misconduct or legal, regulatory, or ethical violations relating to Epson's operations or involving Epson officers or employees;
  • ideas or complaints relating to health and safety; and
  • concerns relating to conflict minerals

How to report:

  • For suppliers in Japan: Link
  • For suppliers of Epson group companies outside Japan: Use the comments/opinions box located in the facility or refer to the facility's supplier guidelines to learn about other reporting channels.

Internal Training

The Epson Group's Management Philosophy champions respect for the individual and teamwork. Principles of Corporate Behavior, meanwhile, outlines conduct for creating a corporate culture by fostering employee independence and confidence through professional development. We believe it is particularly important to understand legal and other requirements to ensure compliance and sustainability in procurement. Epson thus provides general procurement training for all employees, as well as courses tailored to the needs of procurement staff.

Procurement Compliance Seminar (Japan domestic)

Procurement Compliance Seminar

Course Description For   FY2018 FY2019 FY2020
Procurement compliance seminar Achieved rate by persons 92% 71% 75%
Procurement compliance seminar
  1. CSR/SDGs and procurement
  2. Code of conduct for procurement
  3. Laws and regulations
  4. Operation process
  5. Case studies
New procurement staff Target
Persons 885 830 600
Persons 919 719 533
Procurement compliance seminar (updated)
  1. CSR/SDGs and procurement
  2. Law and regulations
  3. Case studies
Procurement staff, every 5 years Target
Persons 850 2,700 3,149
Persons 674 1,783 2,272

Basic online course

Description For   FY2018 FY2019 FY2020
  1. Code of conduct
  2. Laws and regulation, case studies
All Epson personnel, staffing agency employees, and other partners Achieved rate by persons      
Target 85% 90% 92%
Result 91% 96% 95%

RBA (Supply Chain CSR) Professional Training (Worldwide)

Epson provides professional training for procurement staff to manage supplier CSR. These programs are based on the RBA Code of Conduct and RBA (VAP) audit standards, including A. Labor, B. Health and Safety, C. Environment, D. Ethics, and E. Management Systems. Some programs are conducted by outside consultants.

Course Description
RBA seminar (101) General training course regarding the RBA Code of Conduct and RBA system
RBA seminar (Advanced) Professional training course regarding the RBA Code of Conduct and detailed requirements concerning labor, health and safety, environment, ethics and management system
Workshop for RBA (VAP) audit Workshop training for implementing RBA requirements and preparing for an RBA (VAP) audit
CSR auditor training for supplier audit Internal auditor training for supplier onsite audit
Worker interview training for supplier audit Internal auditor training for supplier onsite audit

RBA Fundamentals (online course)

General training in the RBA Code of Conduct and RBA system (for all Epson group employees including procurement staff)