Stakeholder Engagement

Stakeholder engagement^*1 is an important bridge that connects Epson with its stakeholders. Epson is building trusting relationships by providing all stakeholders with the accurate and unbiased information they need and by using feedback from them to help steer Epson's business activities.
Our primary stakeholders are the customers who use Epson products and services, shareholders and investors who directly influence our operations, local communities, suppliers, and our employees.

^*1 Communication between companies and their stakeholders. Engagement enables companies to understand the interests of stakeholders and influences the companies' operations and decisions.

Stakeholder Engagement Initiatives

	Engagement objective	Main actions
Customers	To create products and services that delight customers and earn their trust	Pursuing Customer Satisfaction Sales/Service & Support Activities to Improve Quality Product Safety Initiatives
Shareholders & investors	To build strong communication that leads to effective business operations and helps investors make decisions	Investor Relations Inclusion in SRI Indices and Rating
Local communities	To foster mutually beneficial relationships with local communities in countries and regions where we operate through programs rooted in those communities	Approach to Corporate Citizenship Discussions with Local Citizens
Suppliers	To build good partnerships based on mutual trust and the principles of fairness, coexistence and co-prosperity	Communication and Training Supplier Guideline Socially Responsible Procurement Initiatives Responsible Sourcing of Minerals
Employees	To create a working environment that contributes to job satisfaction	Labor-Management Relations Improving Workplace Communication