Customer Commitment

Approach to Universal Design

Epson recognizes the importance of universal design. This is reflected in "Principles of Corporate Behavior," our corporate code of conduct, which declares that we will "adhere to universal design standards that maximize product usability and give our customers something they will value and enjoy."

We at Epson feel that universal design is part of our corporate responsibility. We employ universal design principles to design products and services that can be used to the greatest extent by everyone, regardless of their age, gender, nationality, ability or disability. By taking the utmost care from the development stage to creating designs that are easy to use, we can make them accessible to the widest possible audience.

Universal Design within Epson

Internal Guidelines

Epson's Printing Solutions Operations Division has prepared two sets of written guidelines that describe universal design and color universal design features that must be incorporated into our products and services to help ensure the widest possible product accessibility. We make sure that our products reflect universal design principles by using a process to verify that universal design elements are incorporated in each step of the product commercialization process, from planning and design to manufacturing.

Internal Monitor Program

Epson invites employees and members of their families to participate in a monitor program. We ask registered monitors to evaluate our products as customers in order to identify ways to improve product usability.

In FY2017, we had 572 registered monitors evaluate and rate eight pre-release products, including printers, projectors, and wearable products. Epson observed how the monitors used the products while the monitors evaluated the products based on usability (e.g., visibility and ease of operation).

Some of Epson's Universal Design Features

Adjustable Control Panel (Inkjet Multifunction Printers)

The control panel on Epson's WorkForce Enterprise inkjet multifunction printers can be adjusted to the user's eye level to make it easier to see and use.

Customers told us that control panels on some products can be hard to see and use for little people and people in wheelchairs. We made our control panel adjustable so that users of all sizes can set it at an angle that is easiest for them to see and use.

Automatic Keystone Correction for Quick Set-Up (Business Projectors)

Projectors produce vertically or horizontally distorted ("keystone") images when they are set up at an oblique angle to the screen for some reason. These keystone effects need to be corrected by pressing a button.

Epson's EB-1795F business projector has one-touch image position and adjustment features that enable even novice users to effortlessly align images so that they sharp and clear. By eliminating troublesome and time-consuming set-up, we have enabled anyone to smoothly prepare a projector for business meetings.

Easy-to-Follow Video Manuals

In 2013, Epson began uploading PC- and smartphone-accessible video manuals to YouTube™ to provide Epson printer users with easy-to-understand guides for using their products.

First-time users of a product, even if they are used to operating earlier Epson printers or printers from other companies, can get lost even after reading the manual because of difficulty in intuiting or imaging new operating procedures. Providing them with a video-based simulated experience can enable them to smoothly operate their actual product and facilitate understanding of instructions in the manual.

You can access the Epson Video Manuals channel at the following link:
https://www.youtube.com/channel/UCcq-a3IlOxcXQRuZFjYATpg

* The video above was provided using the service of YouTube™. YouTube™ is a trademark of Google Inc.

Color Universal Design

We are also employing color universal design*1 principles to create products, manuals, and software that are easy to use for people with various forms of color vision deficiency or color blindness.

*1 Designs that use color in a way that enables information to be clearly conveyed to the widest possible audience, including people who see color differently (such as people with congenital color blindness, cataracts, or glaucoma).

Improving Visibility with Color Universal Design

Epson business printers are equipped with a color universal design function*2 hat adds underlines or textures to text that requires emphasis and that converts the colors in graphs to corresponding patterns to make them easier to distinguish for people who see color differently.

*2 This technology was developed based on Epson's own criteria and does not guarantee visual accessibility to all.

Colors on Control Panel LCDs, LED Lamps, and Buttons

Large Format Printers

Blue LEDs are used for power buttons, and high-brightness orange LEDs are used for warning lamps. Universal design principles are also followed for colors used for on-screen instructions.

Business Inkjet Printers

Epson revised the colors used for control panel buttons and lamps to ensure visual accessibility for the greatest number of people, regardless of type of color blindness.

Interactive Projectors

A color palette for people with partial color blindness is available for the Drawing toolbar in Whiteboard mode.