Sales/Service & Support
Epson wants customers to be able to identify products that meet their needs. We always look to provide accurate, readily understandable product information and quality after-sales service so that customers can use our products with peace-of-mind.
After-Sales Service for Epson PCs
Epson Direct Corporation's support policy reads as follows: "Every second counts. Never make customers wait. Earn customer satisfaction and ongoing loyalty."
Our customers' work does not wait when their PC fails. Obviously a strong quality program is essential for preventing PC failures in the first place, but when failures do occur, minimizing customer downtime becomes the top priority. We provide a one-day guarantee on repairs, during both the standard warranty period and for the extended pick-up warranty. If an Epson PC should fail during the coverage period, Epson Direct will repair it and return it the next day, weekends included.
Service Personnel Skills Competition
Every year, Epson Sales Japan holds a skills competition for customer engineers (CE), who provide after-sales service for Epson products in the field.
The 2018 skills competition was held at the Epson Sales Japan Corp. headquarters in Tokyo, where 19 CEs from around Japan who were selected based on a screening test competed to be the top inkjet customer engineer.
The CEs competed in one of two categories, the Independent Maintenance and Repair Dealer category and the Service Partner category. They were given the task of repairing an LX-10000F high-speed linehead inkjet multifunction printer and were scored on the accuracy of the repairs performed, their ability to explain operations and make recommendations according to customer needs, and their ability to report the nature of repairs in a way that is easy for customers to understand. With a crowd of observers looking on, the CEs competed at a high level, using all of the knowledge and experience they accumulated in the field in the course of after-sales service.
The competition is also attended by design engineering and quality assurance personnel, who discuss ideas with competition officials and the competing CEs to identify potential improvements and enable Epson to provide even better products and services in the future.
Through the skills competition, Epson Sales Japan Corporation continues to work to improve the repair skills and the quality of CE interactions with customers, so that they can appreciate the benefits of inkjet technology and good service.
Epson Square Marunouchi, a solutions showroom
Epson Square Marunouchi, a solutions showroom that opened in May 2019, consists of four zones: a business zone, a production zone, a personal zone, and a zone called epSITE. The showroom is a place where visitors can see and experience Epson’s vision inkjet, visual, wearables, and robotics innovations. Epson Square Marunouchi showcases the latest Epson products and solutions along with actual use cases in offices, stores,schools, and other usage environments.
Smart & ecological solutions - For Education
Active learning seeks to deepen learning by encouraging students to think broadly, interact, and actively engage in the learning process. Epson supports the education field, which is heading toward significant changes, by providing classroom projectors and high-speed linehead inkjet printers. Used in an interactive learning environment, our electronic blackboard projectors throw big-screen images that capture student interest and stimulate discussion. Meanwhile, our linehead inkjet printers deliver great-looking output at blazing speeds and low cost, so faculty members can create teaching materials that will draw in children.
Smart & ecological solutions - For Business
Achieve a circular office by using high-speed business inkjet printers that save energy and resources and a PaperLab to make new paper from used paper. Epson will pioneer offices of the future, ones that will boast high operational efficiency and ecological excellence.
epSITE – Promoting photography
epSITE delivers information about photographic expression. Not only can visitors actually use the latest printer models to create digital prints of their own artwork, they can also exhibit them in the adjoining gallery. Visitors can attend seminars to learn all about creating great-looking prints. As technology migrates from analog to digital, epSITE will offer programs that remind visitors of the unique allure of prints by giving them a chance to experience the thrill and joy that only prints can provide.