The Epson Way
Principles of Corporate Behavior
Issued September 2005
Revised April 2012
Revised October 2017
Epson will fulfil its social responsibility by aspiring to live up to the principles below based on "trust-based management," a concept that underlies Epson's Management Philosophy.
We seek to create value that surprises and delights our customers and helps to make the world a better place. At the same time, we aim to be an indispensable company, a company that maintains the trust of all stakeholders (including customers, shareholders, investors, communities, business partners, NGOs, NPOs, and employees) and that exists for the world's benefit.
This signals our commitment as a company to observing these principles. It also serves as a declaration that all Epson personnel, including senior executives, managers, and employees, should be mindful of conducting themselves in line with these principles.
Principle 1: Pursuing customer satisfaction
We think of our customers' perspective at all times and continue to create trusted products and services that please our customers around the world.
We will ensure that all products and services meet the required safety and environmental standards.
We will listen to our customers, take all their expectations seriously, and give sincere consideration to their feedback.
We will strive to deliver high value, quality products and services that meet or exceed the expectations of our customers.
We will adhere to universal design standards that maximize product usability and give our customers something they will value and enjoy.
We will consistently provide our customers with high customer value, socially beneficial, innovative, and affordable products and services through R&D and programs conducted from a customer perspective, such as improving manufacturing capabilities across the Epson Group.
Principle 2: Preserving the natural environment
We integrate environmental considerations into our corporate activities and actively strive to meet high conservation standards when fulfilling our responsibilities as a good corporate citizen.
Harmony with the environment is one of the highest priorities of the Epson Group's management. When conducting business activities, we will keep future generations in mind, and consider how they might best be sustained.
We will strive to minimize environmental impacts in an integrated manner across the entire life cycle of our products and services, from manufacturing to transport, use, and disposal.
We will participate in environmental preservation and restoration projects as a member of society.
We will promote environmental awareness and provide information to our employees to enhance their understanding of environmental issues.
Principle 3: Fostering diverse values and teamwork
We strengthen teamwork by recognizing the value of a diverse workforce and creating synergies between individuals and our organization.
We will instill in our employees, and practice, the ideals of our Management Philosophy.
We will put Epson in the best position by hiring a diverse workforce and utilizing their unique skills effectively.
We will respect the individuality of employees and maintain relationships between the company and employees based on trust.
We will develop our employees by creating systems that allow individuals to utilize their skills effectively.
We will create a culture in which employees take pride in their work, work with confidence and actively promote teamwork.
Principle 4: Creating a safe, healthy, and fair work environment in which human rights are respected
We respect basic human rights and create a cheerful, safe, healthy, and fair work environment that is free of discrimination.
We will not tolerate any violation of human rights.
We will not engage child labor or forced labor.
We will promptly take corrective action against undesirable behavior including any harassment, violence, devaluation of the individual or any behavior resulting in loss of trust.
We will eliminate any forms of discrimination against gender, nationality, religion, race and disability.
We will support employees by facilitating a proper work-life balance.
We will adhere to and maintain the proper health and safety standards at all sites around the world.
We will implement programs that support the mental and physical wellbeing of our employees.
We will establish practices that create a fair and open work environment and build a corporate culture that values individuals' rights and that facilitates equal opportunities for all.
Principle 5: Ensuring effective governance and compliance
We institute effective corporate governance and internal controls, and we observe laws, regulations, and other rules and maintain the highest ethics in all activities.
We will establish and maintain an effective system which governs our corporate entities and internal controls to ensure that management is transparent, fair, agile, and decisive.
We will implement systems of compliance to ensure that we observe and respect all applicable laws and regulations, internal rules, and business ethics.
We will not tolerate any form of bribery, corruption, dishonest marketing, cartels, or insider trading. We will conduct all transactions in accordance with these principles, promoting fair and open competition in the marketplace.
We will maintain a good, mutually cooperative relationship with governments and their administrative bodies.
We will not involve ourselves in or have contact with any anti-social movement or group that promotes activities that are illegal or threatening to public order and safety.
We will employ best practices in risk management to prevent risks from materializing and minimize impact in cases where they do materialize.
Principle 6: Ensuring the security of people, assets, and Information
We protect the safety and security of people and company assets, and we exercise strict care in the management of all information.
We will establish and maintain systems to ensure the safety and security of Epson personnel, as well as visitors or contractors on our premises.
We will carefully handle all group tangible and intangible assets (financial, intellectual, and those regarding infrastructure, brand, and proprietary information) and respect the assets of others.
We will take reasonable and necessary precautions to protect the confidentiality of proprietary business information including the privacy of customers, employees and other stakeholders.
We will only use our company assets (all forms stated above) for appropriate business purposes. Unauthorized use will not be tolerated.
Principle 7: Working with business partners for mutual benefit
We seek to maintain mutually beneficial relationships with our suppliers, sales channels, collaborators, and other business partners, whom we ask to live up to the highest standards of ethical conduct while respecting their autonomy and independence.
Acts of bribery and collusion with business partners are strictly forbidden. We will engage in sound business practices and demand that our business partners adhere to a zero-tolerance policy regarding illegal and unethical business practices.
We will hold our business partners to the same strict standards that Epson upholds, with regard to compliance with laws and maintenance of human rights, suitable labor conditions, the environment, ethics, quality, and information security. Epson will support improvements to any of these areas as needed.
We will develop and maintain open relationships with our business partners and work with them to increase the competitiveness of the entire supply chain, based on mutual trust and for our mutual benefit.
Principle 8: Prospering with the Community
We actively contribute to the communities in which we operate, as well as the international community, facilitating mutually beneficial relationships.
We will respect the cultures and traditions of the countries and regions in which we operate.
We will engage in open dialogue with the local and international community. We will also actively engage in activities that promote our standing as a good corporate citizen.
We will nurture a culture in which our employees are encouraged to participate in volunteer programs and other activities that facilitate good corporate citizenship. We will establish the systems needed to support such efforts.
Principle 9: Initiating honest dialogue with our stakeholders
We maintain open lines of communication with our stakeholders, thoughtfully considering their views and suggestions.
We will respect other cultures and traditions while striving to engage in principled, ethical communication.
We will communicate openly and honestly with our stakeholders, and will establish appropriate systems for the disclosure of information.
We will utilize appropriate and useful tools to communicate information to our stakeholders.
We will provide opportunities and establish appropriate systems to engage in dialogue with stakeholders.
We will utilize the opinions and suggestions of our stakeholders as a vital resource for corporate management.