Organizational Governance

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Declaring a commitment to protecting people, assets, and information in Principles of Corporate Behavior, Epson takes steps to ensure personal security, the security of corporate assets, and the utmost prudence in the handling of information. Epson recognizes the importance of good security practices. Accordingly, we establish and maintain systems to ensure the on-site safety and security of personnel and visitors, carefully control all assets, respect the property of others, and take strict precautions to safeguard personal data and confidential information.

Information Security

Epson's Basic Information Security Policy describes our approach to information security and the requirements that we must satisfy. This policy calls for all Epson personnel to recognize the importance of information security, exercise effective information security governance, and build information security into the corporate culture.

At Epson, each business unit builds and maintains its own information security system based on group-wide standards. Internal audits ensure that the systems and controls at each business unit are evaluated and that information security-related risk management is effective.Senior information security managers from the business units gather to discuss initiatives across the organization and to track progress.

Epson also acquires ISMS (information security management system) certification, which complies with ISO 27001, to ensure continuous improvement of its information security management organization. Currently, Seiko Epson's Business Systems Operations Division, IT Division, data centers, and Epson Sales Japan have all been certified and manage information security accordingly.

Employees and managers learn about information security through online training courses and training programs for managers. The online training program has a participation rate of 100%, including executives. Every July, which is designated as Information Security Enhancement Month, Epson implements a number of awarenessraising initiatives. There are also year-round initiatives such as the monthly Information Security News, which gives specific examples of actions employees can take in the office and at home.

During Information Security Enhancement Month in 2012, Epson asked employees to rethink the way they use email, an essential business tool. Improper use of e-mail is reported to have negative consequences, such as reducing the quality of one's work and inconveniencing customers. Epson asked its employees to review proper e-mail rules and manners and to make sure they are using e-mail appropriately.

Information Security Organization

Basic Information Security Policy

Protection of Personal Data

Epson conducts internal audits to ensure that personal data is properly managed.

Epson Sales Japan and Epson Direct are both Privacy- Mark certified and continue to operate in accordance with the program.

Kyoichi Nakajima
Epson Sales Japan

Kyoichi Nakajima from Epson Sales Japan says, "Epson Sales Japan first obtained PrivacyMark certification in March 2005 and we have renewed it four times since then. The year leading up to certification was the most difficult for those involved because we had to establish all of the rules and train employees on them, but now personal data protection has become ingrained across our operations. Epson Sales Japan handles the personal data of many customers. Our employees understand the importance of protecting our customers' privacy and do so of their own accord."

Intellectual Property Protection

Epson protects the rights to our proprietary technologies so as to support the ongoing development of our existing businesses and the growth and commercialization of new businesses. These actions ensure that our IP portfolio contributes to corporate earnings. We also respects the rights of third parties and implements measures to prevent infringement of those rights.

Award winners at National
Commendation for Invention

In 2012, Epson ranked 13th in Japan and 12th in the U.S. for number of registered patents. Epson also received numerous awards in recognition of its contributions to the advancement of science and technology and to the development of industry. These include the Japan Patent Attorneys Association President's Award and the Inventor's Award at the 2012 National Commendation for Invention, and the Japan Patent Office Director's Encouragement Award at Kanto Region Commendation for Invention.

Our IP initiatives are not limited to Japan. We emphasize understanding and respect for intellectual property throughout the world. In China, Epson (China) Co., Ltd. (ECC) launched the IP Rights Reporting Seminar in 2007.As part of this ongoing program, ECC works with the media to raise awareness of IP issues among students in China.