Trust-Building Exercises

CSR Month

October is CSR Month at Epson, a time for reflecting on the kind of conduct that builds stakeholder trust. In 2011, employees were asked to read a pamphlet titled "Interpreting the Management Philosophy" and discuss how the the philosophy relates to their jobs. They also met to discuss key elements of the Epson Code of Conduct.

After the end of CSR Month, we conducted a survey to find out what was discussed in each department and what employees are thinking. We shared this information with all employees as a way to help build awareness and trust.

Roundtables

Seiko Epson's president has been holding roundtable discussions with groups of managers at Epson Group business sites in Japan since 2009. In 2011, the topic of these discussions (27 in all) was Epson's Management Philosophy.

Yoshihiro Umetani,
manager Epson Sales Japan

One of the participants, Yoshihiro Umetani, commented, "The discussions were constructive. President Usui talked very persuasively about the deeper meaning of the Management Philosophy and what he expects of middle managers, so it was a good opportunity to look back on my own job from a broader perspective and make some changes."

After gaining a deeper understanding of the Management Philosophy, managers held similar discussions with the people in their respective departments to promote the same values and to build the teamwork necessary to create customer value.

Roundtable discussion (Seiko Epson Head Office)