Customer Commitment

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Activities to Improve Quality

Epson conducts a variety of programs in line with a quality policy we established to provide concrete guidelines for continuing to create products and services that please and are trusted by customers. Good programs are shared across the global organization to boost the level of the Epson Group as a whole.

Quality Control Training

Epson provides QC training to all employees. The goal is to continuously improve quality by developing people who can identify and address the root causes of problems. Employees receive practical training that they can put to immediate use. In the basic course they learn the fundamentals of QC along with problem-solving tools and techniques. Epson also offers professional courses that teach advanced analytical techniques.

Quality control training program

Standard QC Courses for All Employees (Japan)

Trainer Training at Overseas Production Sites

Epson's products should be of the same high quality no matter where they are manufactured. That is why Epson also puts a great deal of effort into QC training overseas.

Employees of overseas production sites who have undergone QC trainer training and who are recognized to have reached a certain level of knowledge and teaching proficiency become licensed as trainers.

Trainer Training (Singapore)

Licensed Trainers list (China)

Licensed Quality Control Training Trainers

Quality Improvement Initiatives (E-KAIZEN Activities)

In the Epson Group, "E-KAIZEN" activities are taken on the individual and team level to systematically solve issues encountered on the job.

In the 2013 fiscal year we implemented actions to achieve Epson's mid-term CS/quality goal of constantly improving quality and team strength so that we can keep delivering new value to customers.

Every year, the results of team-based improvement activities are presented in blocs. There are four blocs, consisting of Japan, China, Southeast Asia, and Europe/America. The teams with the best presentations in each bloc are invited to the Worldwide Team Presentations in Japan, where the teams with the best presentations are recognized with awards. In addition to sharing presentations at the various events, we upload details about activities to the company intranet. The objective is to promote similar activities across the Epson Group, for mutual improvement and enlightenment.

Selection Process

The Worldwide Team Presentations conference was held in October 2013, with 12 elite teams from the various blocs giving their presentations. Ultimately, the Tension Analyzers, a team from manufacturing affiliate Epson Precision (Philippines) Inc., was recognized for its outstanding activities and presented with the highest honor, the President's Award. Said Jun Agno, leader of the award-winning team, "We were happy that all the time and effort we spent to improve quality was recognized, and we are looking forward to using the knowledge and experience we gained from our E-KAIZEN activities to further improve QCD and help make Epson a stronger company."

The FY2013 Worldwide Team Presentations, in Japan

The President's Award-winning team, the Tension Analyzers (Jun Agno is in the center)

CS & Quality Month

FY2013 poster promoting
CS & Quality Month

November is CS & Quality Month at Epson. During this month Epson Group companies carry out special actions to increase customer satisfaction and quality across the Epson Group.

Posters promoting CS & Quality Month are hung around Epson's global business sites to raise awareness of quality assurance activities. Meanwhile, roundtable discussions are held on the department level to drill down on quality issues, identify the root causes of problems, and come up with further improvements.