Sharing the Voice of the Customer
Epson's internal monthly newsletter, Harmony, offers employees feedback from the end users of Epson products or its external partners based on actual visits and discussions with those individuals. By delivering the unfiltered voice of the customer to our employees who may have few opportunities to meet with either customers or vendors, Harmony is helping Epson to further raise employee awareness about the creation of customer value.
In FY2015, we shared the voices of a variety of customers and sales agents who are using or selling our large-format inkjet printers for signage and displays, office inkjet all-in-one printers, interactive projectors, as well as our wearable GPS monitors, and so on.
Shareholders and Investors
Annual General Shareholders' Meeting
At Epson, we consider the General Shareholders' Meeting to be a valuable opportunity to communicate directly with our shareholders.
In 2016, at the 74th Annual General Shareholders' Meeting, Seiko Epson President Minoru Usui, addressed shareholders directly, reporting on events and highlights from the 2015 fiscal year and explaining how Epson will achieve its Epson 25 Corporate Vision.
Every year shareholders bring a range of opinions and questions to the General Shareholders' Meeting, which Usui and the other directors openly address.
To augment the explanations, we set up product displays to give shareholders a sense of how we plan to achieve Epson 25. The displays showed the four areas in which Epson aims to drive innovation: inkjet, visual, wearables, and robotics. Shareholders were able to learn what Epson aims to achieve in these areas and the unique core devices that enable the company to create products that others cannot imitate.
Epson Selected as a Constituent of the FTSE4Good Index Series, a Socially Responsible Investment (SRI) Index, for the 12th Consecutive Year
For the 12th consecutive year, FTSE Russell has selected Seiko Epson as a component of one of the SRI indexes in its FTSE4Good series. The FTSE4Good Index Series is designed to measure the performance of companies demonstrating strong Environmental, Social and Governance (ESG) practices. The FTSE4Good indices are used by a wide variety of market participants to create and assess responsible investment funds and other products. Inclusion in this index is one of the key selection criteria used by investors concerned about corporate social responsibility and sustainability.
As a good corporate citizen, Epson emphasizes social responsibility and seeks to help create a better world through environmental conservation and other initiatives.