Communication

Customers

Sharing the Voice of the Customer

Harmony, the Epson Group's internal newsletter in Japan, carries a regular feature that we use to relay messages from Epson product users and outside partners to Epson employees. Delivering the unfiltered voice of the customer to employees who have few opportunities to meet customers or with vendors and other partners is helping us to further sensitize our employees to customer value creation. In FY2016 we delivered messages from customers, dealers, and distributors who are using products such as a large-format inkjet printer for signage and displays, a business inkjet all-in-one, a high-brightness projector, industrial robots, etc.

Shareholders and Investors

Annual General Shareholders' Meeting

At Epson, we consider the general shareholders' meeting to be a valuable opportunity for direct communication with our shareholders.

In 2017, at the 75th Annual General Shareholders' Meeting, Minoru Usui, the president of Seiko Epson, addressed our shareholders directly, reporting on events and highlights from the 2016 fiscal year and explaining the direction in which we are headed to achieve the Epson 25 Corporate Vision.

Every year shareholders bring a range of opinions and questions to the general shareholders' meeting, which Mr. Usui and the other directors openly address.

To give visiting shareholders a more concrete idea of Epson's strategic direction under Epson 25, we created a display to show the innovations we are driving in printing, visual communications, wearables, and robotics. We shared our accomplishments from the first year under the Epson 25 Phase 1 Mid-Range Business Plan (FY2016-2018). We also profiled Epson's new products for the 2016 fiscal year and shared some of the uses envisioned to convey the customer value that our products provide as Epson aspires to be an indispensable company.

The 75th Annual General Shareholders' Meeting

Seiko Epson Selected by GPIF for Inclusion in ESG Indexes

In July 2017 in Japan, the Government Pension Investment Fund (GPIF) announced three environmental, social, and governance (ESG) indexes for ESG investing. Seiko Epson was selected for inclusion in the FTSE Blossom Japan Index and MSCI Japan Empowering Women Index (WIN).

ESG investing has expanded globally in recent years and is expected to garner more attention in the future with the GPIF, the world’s largest pool of retirement savings, initiating passive ESG investment of one-trillion yen*1.

*1 Passive management seeks to earn results that are linked to a targeted benchmark such as the Nikkei Average or TOPIX.

Epson Selected as a Constituent of the FTSE4Good Index Series, a Socially Responsible Investment (SRI) Index, for the 13th Consecutive Year

Seiko Epson was selected by FTSE Russell, a part of the London Stock Exchange Group, as a constituent of one of the Socially Responsible Investment (SRI) indexes in the FTSE4Good series for the 13th consecutive year.

The FTSE4Good Index Series comprises SRI indexes that are designed to facilitate investment into companies satisfying global standards for environmental, social, and governance practices. Inclusion in this index is one of the key selection criteria used by investors concerned about corporate social responsibility and sustainability.

The FTSE4Good Global Index, which was reviewed in June 2017, consists of 883 constituents including 147 Japanese companies. Epson was selected as a constituent of one of the SRI indexes for the 13th consecutive year based on criteria periodically reviewed.

As a good corporate citizen, Epson emphasizes social responsibility and seeks to help create a better world through environmental and other initiatives.