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Sharing the Voice of the Customer

Epson's internal monthly newsletter, Harmony, offers employees feedback from the end users of Epson products or its external partners based on actual visits and discussions with those individuals. By delivering the unfiltered voice of the customer to our employees who have few opportunities to meet with either customers or vendors, Harmony is helping Epson to further raise employee awareness about the creation of customer value.

In FY2015, we shared the voices of a variety of customers and sales agents who are using or selling our large-format inkjet printers for signage and displays, office inkjet all-in-one printers, interactive projectors, as well as our Runsense GPS monitors for trekking, and so on.

Shareholders and Investors

Annual General Shareholders' Meeting

At Epson, we consider the General Shareholders' Meeting to be a valuable opportunity to communicate directly with our shareholders.

The 74rd Annual General Shareholders' Meeting

In 2016, at the 74th Annual General Shareholders' Meeting, Seiko Epson President Minoru Usui, addressed shareholders directly, reporting on events and highlights from the 2015 fiscal year and explaining how Epson will achieve its Epson 25 Corporate Vision.

Every year shareholders bring a range of opinions and questions to the General Shareholders' Meeting, which Usui and the other directors openly address.

To augment the explanations, we set up product displays to give shareholders a sense of how we plan to achieve Epson 25. The displays showed the four areas in which Epson aims to drive innovation: inkjet innovation, visual innovation, wearables innovation, and robotics innovation. Shareholders were able to learn what Epson aims to achieve in these areas and the unique core devices that enable the company to create products that others cannot imitate.