Sharing the Voice of the Customer
Epson's internal monthly newsletter, Harmony, offers employees feedback from the end users of Epson products or its external partners based on actual visits and discussions with those individuals. By delivering the unfiltered voice of the customer to our employees who may have few opportunities to meet with either customers or vendors, Harmony is helping Epson to further raise employee awareness about the creation of customer value.
In FY2015, we shared the voices of a variety of customers and sales agents who are using or selling our large-format inkjet printers for signage and displays, office inkjet all-in-one printers, interactive projectors, as well as our wearable GPS monitors, and so on.
Shareholders and Investors
Annual General Shareholders' Meeting
At Epson, we consider the general shareholders' meeting to be a valuable opportunity for direct communication with our shareholders.
In 2017, at the 75th Annual General Shareholders' Meeting, Minoru Usui, the president of Seiko Epson, addressed our shareholders directly, reporting on events and highlights from the 2016 fiscal year and explaining the direction in which we are headed to achieve the Epson 25 Corporate Vision.
Every year shareholders bring a range of opinions and questions to the general shareholders' meeting, which Mr. Usui and the other directors openly address.
To give visiting shareholders a more concrete idea of Epson's strategic direction under Epson 25, we created a display to show the innovations we are driving in printing, visual communications, wearables, and robotics. We shared our accomplishments from the first year under the Epson 25 Phase 1 Mid-Range Business Plan (FY2016-2018). We also profiled Epson's new products for the 2016 fiscal year and shared some of the uses envisioned to convey the customer value that our products provide as Epson aspires to be an indispensable company.
Epson Selected as a Constituent of the FTSE4Good Index Series, a Socially Responsible Investment (SRI) Index, for the 12th Consecutive Year
For the 12th consecutive year, FTSE Russell has selected Seiko Epson as a component of one of the SRI indexes in its FTSE4Good series. The FTSE4Good Index Series is designed to measure the performance of companies demonstrating strong Environmental, Social and Governance (ESG) practices. The FTSE4Good indices are used by a wide variety of market participants to create and assess responsible investment funds and other products. Inclusion in this index is one of the key selection criteria used by investors concerned about corporate social responsibility and sustainability.
As a good corporate citizen, Epson emphasizes social responsibility and seeks to help create a better world through environmental conservation and other initiatives.